Legal

Terms of Service

Last updated: July 8, 2026

These Terms of Service (“Terms”) form a binding agreement between you and AgentGlob (“AgentGlob”, “we”, “us”, or “our”) and govern your access to and use of the AgentGlob website, dashboard, APIs, and agent-hosting platform (together, the “Service”). Please read them carefully. By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Agreement to Terms

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” and “Customer” refer to that entity. These Terms incorporate by reference our Privacy Policy and Refund Policy. If you have a separate written agreement with us (such as an Enterprise order form or master services agreement), that agreement governs to the extent it conflicts with these Terms.

2. Definitions

  • “Agent” — a deployed role within a Workspace: a configured entity with a defined purpose, tool access, and channel scope.
  • “Workspace” — the isolated environment in which you configure and run Agents and invite team members.
  • “Customer Data” — any data, content, configurations, or materials that you or your Agents submit to, generate in, or process through the Service.
  • “Channels” — the third-party communication surfaces (e.g., messaging platforms) an Agent connects to.
  • “Usage”— Agent activity counted against your plan’s included monthly usage allowance.

3. Eligibility & Accounts

You must be at least 18 years old, or the age of legal majority in your jurisdiction, and have the capacity to form a binding contract. You agree to provide accurate, current, and complete registration information and to keep it updated.

You are responsible for safeguarding your credentials, for all activity under your account and Workspace (including by your team members and Agents), and for promptly notifying us of any unauthorized use or security incident. We are not liable for loss arising from unauthorized use of your account that results from your failure to keep credentials secure.

4. The Service & License

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during the term. The Service is provided on a self-serve subscription basis unless otherwise agreed in writing.

We may update, improve, or modify the Service over time. We may also release features designated as beta, preview, or experimental, which are addressed in Section 10.

5. Acceptable Use

You agree that you will not, and will not permit your team members or Agents to:

  • Use the Service in violation of any applicable law, regulation, or third-party right;
  • Send spam, phishing, deceptive, harassing, or otherwise unlawful communications through any Channel;
  • Generate or distribute content that is illegal, infringing, defamatory, or that depicts child sexual abuse material or promotes violence or self-harm;
  • Upload or transmit malware, or attempt to gain unauthorized access to, probe, or disrupt any system, network, or account;
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying models of the Service, except to the limited extent such restriction is prohibited by applicable law;
  • Circumvent or attempt to circumvent usage limits, rate limits, plan restrictions, or security controls;
  • Resell, sublicense, or provide the Service to third parties except under an agreed White-Label or Enterprise arrangement;
  • Use the Service to develop a competing product or to benchmark it for a competitor without our written consent; or
  • Use the Service in any high-risk setting where failure could lead to death, personal injury, or severe environmental or property damage, unless expressly agreed in writing.

We may investigate suspected violations and cooperate with law enforcement. Violation of this section may result in suspension or termination under Sections 18 and 19.

6. Workspace Operator Responsibilities

As a Workspace operator you are solely responsible for how your Workspace and Agents are configured and used, including:

  • Setting appropriate permissions, policies, approval workflows, and access controls for Agents and team members;
  • The instructions, tools, and Channels you grant your Agents, and the actions they take as a result;
  • The content your Agents generate, send, or act upon, and its compliance with applicable law; and
  • Obtaining and maintaining all rights, consents, and notices required to submit Customer Data (including any personal data of third parties) to the Service.

7. AI Agents, Output & Human Oversight

The Service uses artificial intelligence models to power Agents. AI output can be inaccurate, incomplete, or otherwise unexpected, and may not be appropriate for every use. Output is generated probabilistically and does not represent advice from AgentGlob.

You are responsible for evaluating output for accuracy and suitability and for applying appropriate human oversight before relying on or acting on it — particularly for decisions with legal, financial, medical, safety, or similarly significant consequences. You must not present AI output as human-generated where doing so would be deceptive or unlawful.

8. Third-Party Services & Channels

The Service integrates with third-party Channels, model providers, and tools. Your use of those integrations is also governed by the relevant third party’s terms and policies, and may require you to hold your own account or credentials with them. We are not responsible for the availability, security, content, or practices of third-party services, and their inclusion does not imply endorsement.

9. Plans, Fees, Billing & Taxes

9.1 Fees

Free-tier access requires no payment method. Paid plans are flat monthly subscriptions charged per Workspace in advance through our payment processor, Stripe, at the rates described on our Pricing page. Each subscription renews automatically each month until you cancel, and there is no long-term commitment on self-serve plans.

9.2 Authorization & billing account

By providing a payment method, you authorize us and Stripe to charge it for all fees incurred under your account, including recurring charges, until you cancel. You must keep your billing information accurate and current.

9.3 Usage caps & pausing

Each plan includes a monthly usage allowance and a hard spend cap. If your Workspace reaches its cap, Agent activity pauses until the next billing cycle or until you upgrade, so you are not charged above your cap.

9.4 Taxes

Fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and levies, except taxes based on our net income. Where we are legally required to collect taxes (for example, EU VAT on digital services), we will add them to your invoice and remit them to the relevant authority.

9.5 Refunds & cancellation

Cancellation and refund terms — including EU consumer withdrawal rights — are set out in our Refund Policy. Non-payment may lead to suspension or downgrade under Section 18.

10. Free Plans & Beta Features

Free plans and any features labeled beta, preview, early access, or experimental are provided “as is,” may be changed or discontinued at any time, and may be subject to additional terms. To the extent permitted by law, they are provided without warranty and with limited or no support commitments.

11. Customer Data

As between you and us, you retain all right, title, and interest in and to Customer Data. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data solely as necessary to provide, secure, maintain, and improve the Service and to comply with law. We do not use Customer Data to train AI models without your explicit consent. Our processing of personal data is described in our Privacy Policy.

12. Intellectual Property & Feedback

AgentGlob and its licensors own all right, title, and interest in and to the Service, including all related software, models, branding, and documentation, and all intellectual property rights therein. No rights are granted except as expressly set out in these Terms.

If you provide suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

13. Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential. The receiving party will use the same degree of care it uses to protect its own confidential information (and no less than reasonable care), will not disclose it except to personnel and advisors who need to know and are bound by confidentiality, and will use it only to perform under these Terms. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was known without restriction, is independently developed, or is rightfully received from a third party.

14. Data Protection

Where we process personal data on your behalf as a processor (for example, personal data contained in Customer Data), we do so in accordance with our Privacy Policy and applicable data protection law, including the GDPR. If you require a Data Processing Agreement, contact us through the contact page.

15. Warranties & Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE. Some jurisdictions do not allow the exclusion of certain warranties; to that extent, the above exclusions may not apply to you, and nothing in these Terms limits any statutory rights you have as a consumer that cannot be waived.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) EUR 100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for a consumer’s mandatory statutory rights.

17. Indemnification

You will defend, indemnify, and hold harmless AgentGlob and its affiliates, officers, and personnel from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your Customer Data, your use of the Service in breach of these Terms, actions taken by Agents you configure, or your violation of applicable law or third-party rights.

18. Suspension

We may suspend your access to all or part of the Service, with notice where reasonably practicable, if (a) you materially breach these Terms or the Acceptable Use policy, (b) your payment is overdue, (c) your use poses a security risk or may harm us or others, or (d) we are required to do so by law. We will restore access once the cause of suspension is resolved.

19. Term & Termination

These Terms apply from your first use of the Service until terminated. You may stop using the Service and cancel at any time via the billing portal or by contacting us. Either party may terminate for the other’s material breach that remains uncured 30 days after written notice. We may terminate or decline to provide the Service where required by law.

Upon termination, your right to use the Service ceases and we may delete Customer Data after a reasonable period, subject to legal retention requirements. You may export Customer Data before termination using available Service features. Sections that by their nature should survive (including Sections 11–17 and 21) survive termination.

20. Changes to the Service or Terms

We may modify the Service and these Terms from time to time. For material changes to these Terms, we will post the updated version with a new “Last updated” date and provide reasonable notice (for example, by email or in-app notice). Changes take effect on the stated effective date, and your continued use of the Service after that date constitutes acceptance. If you do not agree to a change, you must stop using the Service and may cancel.

21. Governing Law & Disputes

These Terms are governed by the laws applicable at AgentGlob’s place of establishment, without regard to conflict-of-law rules, and the competent courts of that jurisdiction will have jurisdiction, subject to the following. If you are a consumer resident in the European Union or European Economic Area, the mandatory consumer-protection laws of your country of residence continue to apply and nothing in these Terms deprives you of protections that cannot be waived by contract, including the right to bring proceedings in your local courts.

EU consumers may also submit disputes to the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We encourage you to contact us first so we can try to resolve any concern directly.

22. General

  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Notices. We may provide notices by email or through the Service; you may contact us via the contact page.
  • Entire agreement. These Terms, with the documents they incorporate, are the entire agreement between the parties on this subject and supersede prior agreements.
  • Severability & waiver. If any provision is held unenforceable, the remainder stays in effect; a failure to enforce a provision is not a waiver of it.

23. Contact

Questions about these Terms can be sent through our contact page.